Customer Service Administrator

Curo, a leading Housing Association in Bath, is seeking a dedicated individual to take on the position of Customer Service Administrator, to join our Customer Accounts team. 

You will be joining a friendly and helpful team, collecting customers rent by embracing our ‘collection with care’ approach and delivering the many other support provisions we have.

This is 37 hours a week role. The days and hours worked are flexible, please ask at interview.

Why join Curo?

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.

• This means delivering exceptional customer service while treating all individuals warmly and honestly.
• We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
• Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
• Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

About the team

As part of the wider Tenancy Services, you will be part of a large team of 24 colleagues within the Customer Accounts team, supporting our customers to enable them to maintain their tenancies by promoting a ‘rent first’ culture.

The successful Customer Service Advisor will be carrying out the duties below:

• Promote a rent first culture.
• Discussing rent account and payment options.
• Help set up their direct debit arrangements.
• Assist with enquiries regarding all charges due to Curo.
• Negotiate and agree with customers repayment arrears.

Other duties include but not only:

• Ensure that management systems, including IT systems, are kept up to date with customer details, action taken, and agreements made.
• Flexibility & positivity in supporting the wider teams with additional administrative tasks.

More about you

We are looking for a passionate, driven, and empathetic person to embrace our purpose ‘Homes for Good’, ensuring customers have successful tenancies. The successful Customer Service Administrator will love building effective working relationships proactively with colleagues across Curo.

Other required skills and experience include but not only:

• The ability to deal sensitively, with enquiries from customers about financial matters in a fair and consistent way.
• Excellent communication skills and be confident in communicating with diverse audiences in both written and verbal communications.
• Experience of using MS Office (Excel in particular) and used to Bespoke IT systems.
• Strong numerical experience with focus on calculations.
• A background of prioritising a busy workload with tight deadlines, whilst remaining level-headed, empathetic, and organised.

What you’ll get in return

So in return for all your hard work, not only with the Customer Service Administrator get a great salary but we also offer:

• 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
• An additional day’s leave on your birthday
• Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
• Annual ‘Homes for Good’ Reward.
• Life Assurance Policy (up to 6x your annual salary)
• Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
• ‘Perks at Work’ – access to 1000’s of discounts online and in-store.
• Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
• Free Parking at many of our Offices.