Helpdesk Technical Support

Job Title - Helpdesk Advisor - Facilities Management Engineering Services

Salary - 25K Basic

Location - Liverpool

Benefits - 25 days holiday plus bank holidays, Company Bonus, 5% Pension

Nicholas Associates Group (Engineering & Technical) are recruiting for a Helpdesk technical operator for our client, a newly established and thriving low carbon renewable energy and M&E building services business with increasing demand and exciting growth plans.

The position has emerged due to a rapid increase in business enquiries and investments. They thus require a helpdesk advisor to add value to their engineering services team. This could be viewed as an ideal opportunity to build the foundations of a career in a business with excellent advancement opportunities and operating in the thriving net zero and renewable energy field.

Key Responsibilities

• Receiving calls from clients on new service and maintenance engineering needs
• Entering said data into the software system
• Liaising with internal operational and engineering team
• Maintaining accurate information for auditing purposes
• Prioritising task and building knowledge base to help optimise client feedback and operational excellence

Required Skills and Experience

• Excellent communication skills
• Ability to learn and understand new terminology to a basic to intermediate standard
• Experience with CRM software or similar Computer Aided Facilities Management such as Concept Evolution is a bonus
• Intermediate to advanced IT skills

If you are interested in this position, please apply with your current CV or call Sam Smitten-Downes of Nicholas Associates on (phone number removed)